Servicer Contact Directory
Direct loss mitigation contact information for major mortgage servicers
Contact your servicer directly
Your servicer is the company that collects your mortgage payments. Use this directory to find their loss mitigation department and request assistance options. Have your loan number ready when you call.
Wells Fargo
Request mortgage assistance through their online portal or call to speak with a home preservation specialist.
Loan Servicing
1-800-678-7986
Monday–Friday, 7 AM–7 PM CT
Loss Mitigation
1-800-678-7986
JPMorgan Chase
Complete the Request for Mortgage Assistance (RMA) Form online or by mail. A Relationship Manager will contact you within 30 days.
Loan Servicing
1-866-550-5705
Monday–Friday, 8 AM–8 PM ET
Loss Mitigation
1-866-550-5705
Mr. Cooper (formerly Nationstar)
Mr. Cooper handles loss mitigation for multiple loan investors. Provide your loan number when calling.
Loan Servicing
1-866-316-2432
Monday–Friday, 8 AM–8 PM CT
Loss Mitigation
1-866-316-2432
Mailing Address
Mr. Cooper Attn: Loss Mitigation Department PO Box 650783 Dallas, TX 75265
Bank of America
Ask to speak with a home retention specialist. Have your loan number ready.
Loan Servicing
1-800-669-6607
Monday–Friday, 8 AM–8 PM ET
Loss Mitigation
1-800-669-6607
Citigroup/Citi Mortgage
Request a hardship review to explore loss mitigation options.
Loan Servicing
1-800-248-4424
Monday–Friday, 8 AM–8 PM ET
Loss Mitigation
1-800-248-4424
Ally Financial
Ally services mortgages through its GMAC subsidiary. Ask for loss mitigation or hardship options.
Loan Servicing
1-800-925-9200
Monday–Friday, 8 AM–8 PM ET
Loss Mitigation
1-800-925-9200
Rocket Mortgage / Quicken Loans
Rocket Mortgage offers loss mitigation options for borrowers in hardship. Call to discuss your situation.
Loan Servicing
1-866-639-8254
Monday–Friday, 8 AM–8 PM ET
Loss Mitigation
1-866-639-8254
Flagstar Bank
Mail loss mitigation applications and supporting documents to the address above.
Loan Servicing
1-800-641-0066
Monday–Friday, 8 AM–8 PM ET
Loss Mitigation
Mailing Address
Flagstar Bank Loss Mitigation Department W-110-2 5151 Corporate Drive Troy, MI 48098
Don't know your servicer?
Your servicer is listed on your monthly mortgage statement. You can also call the CFPB's consumer hotline at 1-855-411-2372 to find out who services your loan.
This directory is current as of August 2026. Servicer contact information may change. Always verify the phone number on your mortgage statement before calling.